Frequently Asked Questions
We've gathered everything you need to know about our premium 3-in-1 sleep mask: from pairing and washability to battery life and our side-sleeper comfort guarantee. Explore the answers here and shop with confidence.
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What is the Maskofera vision? Why a premium sleep mask?
The Maskofera vision is simple: uninterrupted, personalized sleep. We created a premium 3-in-1 device to eliminate the common barriers to restorative sleep: light pollution and uncomfortable audio. We saw cheap masks that let light in and bulky headphone systems that hurt side sleepers. Maskofera was born to offer a superior, pressure-free audio experience with a full blackout guarantee, using the latest BT 5.2 technology and the highest quality, washable materials.
What makes Maskofera the best Bluetooth sleep mask for side sleepers?
It comes down to our ultra-thin speaker design. At only about 0.25 inches thick, our stereo speakers are specifically engineered to be completely flat and pressure-free, even when you lay your full weight on them. Unlike standard earbuds or bulkier headphone masks, Maskofera allows you to enjoy calming audio all night without causing ear pain or disturbing your sleep, making us the top choice for side sleepers and those who toss and turn.
How long has Maskofera been perfecting the sleep mask?
We dedicated over a year to product development, focusing on solving the core user complaints in the sleep mask market: bulkiness, lack of blackout, and poor battery life. Our continuous refinement process, guided by side sleeper feedback, ensures we provide an authoritative and trustworthy solution in the sleep tech niche.
Where are Maskofera products designed and manufactured?
Maskofera products are designed by our team of sleep enthusiasts and ergonomic experts. We partner with specialized, high-quality manufacturers who adhere to strict quality control standards, ensuring every mask meets our commitment to premium fabric, superior battery performance, and ultra-thin speaker technology.
What is Maskofera's 30-Day Sleep Comfort Guarantee?
We are confident that Maskofera will transform your sleep. If you are not completely satisfied with the comfort, sound, or blackout capability of your mask, you may return it within 30 days of receipt for a full refund or exchange. Our goal is your guaranteed comfort.
Does the Maskofera Bluetooth Sleep Mask come with a warranty?
Yes. Every Maskofera Bluetooth Sleep Mask is covered by a 1-year limited warranty against manufacturing defects. This warranty covers the speaker module, control unit, and battery integrity, giving you peace of mind in your investment.
Do you offer free shipping on the Maskofera Bluetooth Sleep Mask?
We are pleased to offer FREE SHIPPING on all Maskofera Bluetooth Sleep Mask orders worldwide. This is our standard delivery option, designed to provide the best value to every customer.
How do I track my Maskofera order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this link to monitor the status and estimated delivery date of your package. You can also view status updates in your Maskofera™ account under My Orders.
How do the ultra-thin speakers provide pressure-free audio for side sleepers?
Our speakers are engineered to be approximately 0.25 inches thick—less than half the thickness of many competitor models. They are specifically positioned within a soft, internal padding layer and are fully adjustable. This minimal profile ensures they lie flush with the mask and your head, eliminating the pressure and discomfort common with bulky in-ear headphones, making them ideal for the deepest side sleep.
Is the Maskofera sleep mask fully washable, and how do I clean it?
Yes, maintaining hygiene is essential. The Maskofera mask is designed with removable electronics. The speaker modules and control panel slide out easily, allowing you to hand wash the mask fabric with warm water and a mild detergent. Air dry completely before reinserting the electronics. Never machine wash the electronics.
How do I pair and use the Bluetooth 5.2 controls on the mask?
Charging: Charge the mask for about 2 hours using the provided USB cable until the indicator light turns off/green.
Pairing: Hold the power button (center button) until the blue and red lights flash, indicating pairing mode. Open your phone/tablet Bluetooth settings and select the device (usually named "BT-FSM" or similar).
Controls: Use the external buttons for volume (+/-), track skipping, and play/pause/answer calls.
Our advanced Bluetooth 5.2 ensures a fast, stable, and low-power connection for uninterrupted audio throughout the night.
What is the battery life and charging time for the sleep headphones?
The Maskofera mask provides approximately 9-10 hours of continuous audio playback on a single charge. It takes about 2 hours to fully recharge the battery. The actual playback time may vary slightly depending on your volume level and usage.
Does the 3D contour design ensure total darkness (full blackout)?
Absolutely. The Maskofera mask features an ergonomic 3D contoured blackout design with a deep, cushioned nose bridge and eye cavities. This shape effectively blocks all ambient light without putting pressure directly on your eyes or lashes, creating a personal environment of total darkness essential for maximizing melatonin production and falling asleep faster.
What is included with my Maskofera Bluetooth Sleep Mask purchase?
Each purchase includes:
1 × Maskofera Bluetooth Sleep Mask (with integrated, removable ultra-thin speakers)
1 × USB charging cable
1 × User manual
What is your shipping and delivery policy?
Free worldwide shipping on all orders.
Processing: 1–2 business days.
Standard delivery: 5–9 business days.
Expedited (2-Day U.S.): Available checkout or you can contact us.
You’ll receive real-time tracking via email as soon as your Maskofera ships.
I couldn't find my answer. How do I contact Maskofera Support?
Live Chat: Click the chat icon at the bottom right corner of our website for immediate assistance.
Contact Form: Fill out the contact form on our website, and we will get back to you as soon as possible.
Couldn’t Find Your Answer? Ask Us Questions!
If your question about washability, side-sleeper comfort, or full blackout wasn't answered here, our support team is ready to help you sleep better.
