Privacy Policy

Maskofera™ Privacy Policy

Last updated: November 11, 2025

Welcome to Maskofera. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit https://maskofera.com (“Site”), purchase our Bluetooth Sleep Mask products, or otherwise interact with us.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, contact support, or otherwise interact with Maskofera, you may provide:

  • Contact details: name, email address, billing & shipping address, phone number.

  • Account credentials: username, password (stored securely).

  • Order data: items purchased, order history, payment confirmations, delivery preferences.

  • Payment information: when you purchase (we do not store full card numbers on our servers — payment processors handle card data).

  • Customer service interactions: support tickets, chat transcripts, returns/exchange notes, review text, and survey responses.

  • Marketing preferences: opt-ins, subscription preferences, and communication consents.

1.2 Information We Collect Automatically

When you use the Site we automatically collect:

  • Usage data: pages visited, clicks, session length, and referral source.

  • Device & browser info: IP address, device type, operating system, browser version, and screen size.

  • Cookies & tracking technologies: cookies, web beacons, pixels, and similar technologies used to remember preferences, analyze performance, and personalize content and ads.

1.3 Third-Party Sources

We may receive information about you from third parties, including:

  • E-commerce & order platforms: Shopify or other e-commerce platforms for order fulfillment.

  • Payment processors: Stripe, PayPal, and other payment gateways for payment processing and fraud detection.

  • Analytics & advertising partners: Google Analytics, Meta (Facebook) Pixel, advertising networks, and email providers for marketing and site analytics.

  • Public sources: when you connect third-party accounts or post reviews.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order fulfillment & support: process payments, ship orders, handle returns & exchanges, and respond to customer service requests.

  • Account management: create and maintain your account, process order history, and enable site features.

  • Site improvement & analytics: analyze usage to improve the Site, product pages, and user experience.

  • Marketing & communications: send order confirmations, shipping notices, product updates, newsletters, promotions, and personalized offers (you can opt out of marketing at any time).

  • Security & fraud prevention: detect and prevent fraud or unauthorized activity.

  • Legal compliance & enforcement: comply with legal obligations, respond to lawful requests, and protect our rights.

  • Product development: analyze feedback, reviews, and usage to improve or develop products and services.

3. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies to:

  • Remember your shopping cart and login status.

  • Analyze site traffic and performance.

  • Personalize content and advertising across devices.

You can manage or disable cookies through your browser settings; however, this may affect Site functionality. To learn more about cookies on our Site, review the cookie banner/settings available on the Site.

4. Sharing Your Information

We may share personal information with:

  • Service providers & partners: platforms and vendors we use to run our business (e.g., e-commerce hosts, payment processors, shipping carriers, email/CRM providers, analytics and advertising platforms).

  • Marketing partners: advertising networks and service providers to deliver personalized ads (with your consent where required).

  • Legal & safety purposes: when required by law, to respond to legal requests, or to protect the rights, property, or safety of Maskofera, our customers, or others.

  • Business transfers: in connection with a merger, sale, reorganization, or asset transfer (we will notify you of material changes).

We do not sell your personal information to unaffiliated third parties for their direct marketing purposes.

5. Data Security & Retention

We implement reasonable technical and organizational measures (for example, SSL/TLS, access controls, and firewalls) to protect your information. However, no system is fully secure — please avoid sharing highly sensitive information in message fields.

Data retention: We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

  • Order & transaction records: retained for tax, accounting and service purposes (commonly several years).

  • Marketing preferences: until you unsubscribe.

  • Support tickets & communications: retained as needed to provide service and maintain records.

If you want specific retention periods applied to your account, contact us (see Section 10).

6. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access & portability: request a copy of your personal data.

  • Correction: request correction of inaccurate or incomplete information.

  • Deletion: request erasure of your personal data (subject to legal retention obligations).

  • Restriction: limit how we use your data.

  • Opt-out: withdraw consent for marketing communications or certain processing activities.

  • Do Not Sell / Share: if applicable in your jurisdiction, request opt-out of sales/sharing of personal information.

To exercise your rights, email support@maskofera.com with the subject line “Privacy Request” and include your name, email, and request details. We will respond in the timeframes required by applicable law and may ask you to verify your identity before fulfilling requests.

7. Children’s Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a minor, contact us and we will promptly delete the data where required.

8. International Transfers

Maskofera may process and store personal information outside your country of residence. When we transfer data internationally, we use appropriate safeguards (such as standard contractual clauses or other legal mechanisms) to protect your information.

9. Third-Party Links & Integrations

Our Site may contain links to third-party sites and services (for example, social media, review platforms, or payment gateways). This Privacy Policy does not apply to third-party sites; review their privacy policies before interacting with them.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. When we do, we will revise the “Last updated” date above. Where required by law or for material changes, we will provide notice (for example, by email or a banner on the Site).

11. Contact Us

Maskofera
Website: https://maskofera.com
Email: support@maskofera.com
Address: MASKOFERA, 8529 Rising Sun Ave apt 129, Philadelphia PA 19111, United States

If you have questions, concerns, or privacy requests, please contact us at support@maskofera.com. We’re here to help