Return & Refund Policy

💤 Maskofera™ — Returns, Refunds & Warranty

Effective date: November 11, 2025
Website: https://maskofera.com

We stand behind every product we make at Maskofera™. Your sleep matters to us, and we want you to love your Bluetooth Sleep Mask as much as we do. This policy explains our returns, refunds, and limited warranty in simple, fair terms.

1️⃣ Quick Summary

  • Return window (change of mind): 30 days from delivery for unused items in original condition.

  • Defective or damaged items: Report within 30 days of delivery — we’ll cover return shipping and send a replacement or issue a full refund.

  • Limited warranty: 12-month limited warranty covering manufacturer defects (from delivery date).

  • How to start: Email support@maskofera.com or use Live Chat on our website with your order number and photos/videos of the issue.

2️⃣ Full Policy

A — Returns (Change of Mind)

If you decide the Maskofera Sleep Mask isn’t for you, you can return it within 30 calendar days of delivery for a full refund, provided the item is:

  • Unused, unworn, and in its original packaging.

  • Includes all accessories (USB cable, user manual, original box).

  • Free from stains, odors, or damage.

The buyer is responsible for return shipping costs unless otherwise stated in a promotion.
We recommend using a trackable shipping method for your peace of mind.

We cannot accept returns if:

  • The item has been used, washed, or shows signs of wear.

  • Accessories, manuals, or packaging are missing.

  • It’s a hygiene item that has been worn next to the skin.

  • The return request is made after 30 days.

B — Damaged, Defective, or Non-Functional Items

If your sleep mask arrives damaged, defective, or becomes non-functional during normal use:

Please email support@maskofera.com with:

  • Your order number

  • A brief description of the problem

  • Clear photos/videos showing the defect

  • The product serial number (if available)

Once verified, we’ll issue an RMA (Return Merchandise Authorization) and provide return instructions.
Maskofera covers all reasonable shipping costs for approved defective or damaged items and will offer — at your choice — a replacement, exchange, or full refund.

We reserve the right to inspect returned products before processing a replacement or refund.

C — Limited 12-Month Warranty (Manufacturer Defects)

Your Maskofera Sleep Mask is covered by a 12-month limited warranty against manufacturing defects in materials and workmanship.

This warranty does not cover:

  • Normal wear and tear or cosmetic damage

  • Misuse, drops, or exposure to water beyond intended cleaning instructions

  • Damage caused by non-approved chargers or modifications

  • Unauthorized repairs or disassembly

  • Accidental damage or neglect

Warranty claims require proof of purchase, photos/videos of the issue, and the product serial number if available.
Valid claims will result in a repair, replacement, or refund — at Maskofera’s discretion.

D — Hygiene & Product-Specific Notes

Because the Bluetooth Sleep Mask is a personal and skin-contact product, we cannot accept returns of used masks for hygiene and safety reasons.
Only unused, unopened, and sealed items qualify for a change-of-mind return.

Battery & electronic components:
Warranty is void if inspection shows misuse, tampering, liquid damage, or charging with unauthorized cables.

E — Refund & Processing Times

  • Before shipment: Full refund upon cancellation.

  • After delivery: Refunds are processed after we receive and inspect the returned item.

    • Inspection takes up to 5 business days.

    • Approved refunds are issued within 7–10 business days to your original payment method.

    • Bank/card processing times may vary.

Shipping fees, express upgrades, and third-party duties or taxes are non-refundable unless the item was defective or Maskofera made an error.

F — Exchanges & Replacements

If you’d like an immediate replacement and stock is available, we’ll prioritize your new shipment.
In some cases, we may require the original item to be returned first before sending the replacement.

G — International Orders

For customers outside the U.S., return shipping costs are the responsibility of the buyer unless the product is defective and Maskofera authorizes a prepaid label.

Import duties, VAT, and customs fees are non-refundable.
When shipping back internationally, clearly mark the parcel as “Returned Product — No Commercial Value” to avoid customs delays.

H — Right to Refuse or Partial Refunds

Maskofera reserves the right to deny or reduce refunds for:

  • Items returned without prior authorization (no RMA)

  • Missing accessories or damaged packaging

  • Signs of use or improper handling

No restocking fees apply for standard returns, but deductions may apply if the returned item is unsellable.

I — How to Start a Return or Warranty Claim

  1. Email support@maskofera.com or use the Live Chat feature at maskofera.com.

  2. Include your order number, description, and photos/videos of the issue.

  3. We’ll reply with your RMA number and detailed return instructions.

  4. Ship the product back (keep your tracking).

  5. Once received and inspected, we’ll send confirmation of your refund, replacement, or exchange.

3️⃣ Product Page Snippet (Short Version)

Returns & Warranty:
30-day returns on unused items. 12-month limited warranty for manufacturer defects.
If your product arrives defective or damaged, contact support@maskofera.com within 30 days with photos — we’ll cover return shipping and send a replacement or refund.
See full policy at maskofera.com/policies/refund-policy.

4️⃣ FAQ Snippet for Product Pages

Q: How long do I have to return my Maskofera Sleep Mask?
A: You have 30 days from delivery to return unused, unopened items.

Q: What if my product is damaged or faulty?
A: Contact support@maskofera.com with your order number and photos. If eligible, we’ll cover return shipping and send a replacement or refund.

Q: Do you offer a warranty?
A: Yes! A 12-month limited warranty covers manufacturer defects. Misuse or accidental damage isn’t covered.

Q: Who pays for return shipping?
A: Maskofera covers return shipping for defective or damaged items. For change-of-mind returns, the buyer pays.

Q: Can I return a used sleep mask?
A: Unfortunately not — for hygiene reasons, we can only accept unused, unopened, and sealed sleep masks.

5️⃣ Contact Information

Maskofera
📧 Email: support@maskofera.com
📦 Returns (RMA): returns@maskofera.com
🌐 Website: https://maskofera.com
🏠 Address: 8529 Rising Sun Ave, Apt 129, Philadelphia, PA 19111, United States